Legal

Terms and Conditions

The terms that govern your use of this website and Supportly's support-specialist services.

Last updated: September 2026 — Placeholder text. Replace with counsel-reviewed language before publishing.

1. Acceptance of terms

By accessing this website or engaging Supportly's services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the site or our services.

2. Description of services

Supportly matches clients with dedicated support specialists for functions including lead follow-up and CRM management, appointment scheduling, executive and administrative support, customer and client support, paperwork and contract processing, and property and building operations support. The specific scope, deliverables, and fees for any engagement are set out in a separate service agreement between Supportly and the client, which takes precedence over any general statement made on this website.

3. Eligibility

Our services are intended for businesses and individuals who are at least 18 years old and legally able to enter into a binding agreement. By using our services, you represent that you meet these requirements.

4. Client responsibilities

  • Provide accurate and complete information needed to match and onboard a specialist
  • Maintain any licenses, subscriptions, tools, or systems required for the specialist to perform their role
  • Use the service in compliance with all applicable laws and regulations
  • Treat assigned specialists professionally and in accordance with the terms of your service agreement

5. Fees and payment

Fees, billing cycles, invoicing terms, and cancellation policies are set out in each client's individual service agreement. Late or failed payments may result in a pause or termination of services.

6. Intellectual property

All content on this website, including text, graphics, logos, and design elements, is the property of Supportly and may not be copied, reproduced, or distributed without prior written permission.

7. Termination

Either party may terminate a service engagement in accordance with the notice period set out in the applicable service agreement. Supportly reserves the right to suspend or terminate access to services for violation of these terms.

8. Disclaimers

Services are provided on an "as is" and "as available" basis. Supportly makes no warranties, express or implied, regarding the results a client will achieve from using a support specialist.

9. Limitation of liability

To the fullest extent permitted by law, Supportly is not liable for indirect, incidental, or consequential damages arising from use of this website or our services.

10. Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles, unless otherwise specified in a client's individual service agreement.

11. Changes to these terms

We may update these Terms and Conditions from time to time. Continued use of the site or our services after changes are posted constitutes acceptance of the updated terms.

12. Contact

Questions about these terms can be sent to contact@supportlypro.com or by calling (646) 653-4323.